07 315 04076 support@softwareinsight.com.au
Mon–Fri 8:30–17:30 AEST softwareinsight.com.au Serving Australian business since 2000
Software Insight Pty. Ltd.
Effective Business Software Solutions
07 315 04076 support@softwareinsight.com.au
Home › Contact

Contact Us

Head Office

Software Insight Pty. Ltd.

Level 2, 52 McDougall St

Milton QLD 4064, Australia

Visits are by appointment — call or email to arrange a time that suits.

Telephone

07 315 04076

One number for sales and support.

Email

General & support: support@softwareinsight.com.au

Sales & quotes: sales@softwareinsight.com.au

Office hours

Monday – Friday, 8:30 am – 5:30 pm AEST

(Managed IT Support clients: 8:00 am – 6:00 pm)

The case studies show how we work, and the quote form is the fastest route to a written price.

Send us a message

Tell us about your organisation and what you want to achieve. Every message is read and answered within one business day.

Required fields are marked with *. This website has no form server: pressing the button opens a ready-addressed draft in your own email program, so nothing is sent until you press send there. We use your details only to answer your enquiry — see our Privacy Policy. For a detailed, line-itemed price, the dedicated quote form reaches the right desk faster.

Getting to the right desk faster

One telephone number and two inboxes cover everything:

  • New enquiries, demonstrations and pricing: sales@softwareinsight.com.au — or, for a written quote, the dedicated quote form.
  • Existing customers with a support issue: support@softwareinsight.com.au, with your licence number in the subject line where possible.
  • Accounts, renewals and invoice queries: support@softwareinsight.com.au marked ‘Accounts’ — the same desk that supports you also looks after your billing records, so context is never lost.
  • Press, partnership and general questions: either address — they are read by the same small team.

If you are unsure which applies, write anyway; the message will be routed internally.

What happens after you write

  1. 1
    Read by a person, same day

    Every message is read by a consultant during office hours and acknowledged the same working day.

  2. 2
    Answered within one business day

    You receive an answer, a written quote, or a proposed time to talk.

  3. 3
    Nothing automated afterwards

    No marketing sequence follows your enquiry; if you asked a question, you get the answer.

The office is at level 2, 52 McDougall St, Milton, a short walk from Milton station. Visits are by appointment. If relevant, bring a sample of your data.

Three questions worth asking any vendor

  • “What happens to my data if I leave?” Our answer is in the terms: complete export, standard formats, no charge, certification of deletion on request.
  • “Who exactly answers the support line?” For us: staff in Milton, in the same office as the developers.
  • “What does the first year actually cost?” Licence, implementation, training and support, in writing, line by line. The quote form produces that figure.

Before you write

Who reads what I send?
A consultant, in Milton, during office hours — the same people who do the implementation and support work. Nothing is triaged by software and nothing is batched for a reply-mill. Messages about a live system route to the desk that supports your licence; new enquiries route to sales. If there is someone you would prefer to deal with, say so in the message and it will be respected.
Can we meet before deciding anything?
Yes — visits are by appointment at Level 2, 52 McDougall St, Milton, and a first meeting is usually ninety minutes: your situation, a demonstration on sample data, and a written next step. Bring a sample extract and your hardest question.