Services

Every engagement includes

• A named lead consultant with a direct line.
• A written scope with deliverables, dates and price, agreed before work starts.
• Weekly progress notes: what is done, what is next, what we need from you.
• Documentation of every configuration decision.
• A closing session: what was delivered and how to reach us after handover.

Custom development

Bespoke modules and integrations are built against the Insight API, quoted as fixed-price work against a written specification. You own the code written for you. Requests that prove useful to other customers are sometimes built into the standard product at no charge.

Most requests are small: a bespoke export format, a tailored dashboard, a connection to an industry tool. Tell us the problem and we will say whether it is a configuration change, a quoted custom job, or already on the roadmap.

Service standards

• Fixed prices, written before work begins.
• Weekly progress notes: what is done, what is next, what we need from you.
• No work outside the agreed scope without a written variation you approved first.
• Documentation of every configuration decision.
• Handover only when you confirm the work is complete.
• The consultant who did the work stays reachable for the first quarter.

How engagements are staffed

Each engagement has one lead consultant from the first workshop to the closing session. Larger projects add specialists — a data-migration analyst, a trainer, a second consultant during go-live — but the lead stays constant.

The lead also writes the configuration documentation, so the person you can name is the person whose name is on the work.