Insights from the office floor
Every couple of months Software Insight publishes an article on a subject the consulting team works with daily, drawn from real Australian organisations.
The hours, errors and month-end workload that manual bookkeeping carries.
Read the Insight »Document ManagementDocument retention: getting it rightRetention obligations pull in two directions: keep records for funders and statutes, destroy personal information under privacy principles.
Read the Insight »Asset ManagementYour asset register and your insurance have drifted apartAsset registers and insurance schedules drift apart; the gap surfaces at a claim, an audit or a lease hand-back.
Read the Insight »Reporting & AnalyticsReporting should tell a story, not dump dataChoosing the few numbers that run an organisation, and retiring the rest.
Read the Insight »Workflow AutomationApprovals: the hidden bottleneck in office softwareEmail approvals cost an approver about a working week each year; a visible queue changes that.
Read the Insight »Customer SupportThe support desk is your customers’ first impressionWithout a tracked queue, the loudest request wins. A support desk makes the queue visible.
Read the Insight »Data MigrationThe migration is the projectWhy data migration should be quoted, planned and verified as its own phase.
Read the Insight »Systems IntegrationTwo systems, one truth: what integration is actually forThe question to ask instead of ‘does it integrate’: which system is authoritative for each record.
Read the Insight »Security & AccessWho can see what: access control is an everyday design problemMost access problems come from permissions granted and never revoked; a quarterly review keeps them current.
Read the Insight »Where the views come from
The consulting team has implemented systems in freight, community services, property, wholesale, consulting, clinics, training, manufacturing and membership organisations since 2000. The nine articles on this page come from that work. Subjects run from the back office to the front desk: spreadsheet accounting, records retention, asset registers, management reporting, approval workflow, service queues, migration, integration and access control.
If a subject here touches a live question in your organisation, contact us.
