07 315 04076 support@softwareinsight.com.au
Mon–Fri 8:30–17:30 AEST softwareinsight.com.au Serving Australian business since 2000
Home › Insights

Insights

Insights from the office floor

Every couple of months Software Insight publishes an article on a subject the consulting team works with daily, drawn from real Australian organisations.

Financial ManagementThe true cost of spreadsheet accounting

The hours, errors and month-end workload that manual bookkeeping carries.

Read the Insight »
Document ManagementDocument retention: getting it right

Retention obligations pull in two directions: keep records for funders and statutes, destroy personal information under privacy principles.

Read the Insight »
Asset ManagementYour asset register and your insurance have drifted apart

Asset registers and insurance schedules drift apart; the gap surfaces at a claim, an audit or a lease hand-back.

Read the Insight »
Reporting & AnalyticsReporting should tell a story, not dump data

Choosing the few numbers that run an organisation, and retiring the rest.

Read the Insight »
Workflow AutomationApprovals: the hidden bottleneck in office software

Email approvals cost an approver about a working week each year; a visible queue changes that.

Read the Insight »
Customer SupportThe support desk is your customers’ first impression

Without a tracked queue, the loudest request wins. A support desk makes the queue visible.

Read the Insight »
Data MigrationThe migration is the project

Why data migration should be quoted, planned and verified as its own phase.

Read the Insight »
Systems IntegrationTwo systems, one truth: what integration is actually for

The question to ask instead of ‘does it integrate’: which system is authoritative for each record.

Read the Insight »
Security & AccessWho can see what: access control is an everyday design problem

Most access problems come from permissions granted and never revoked; a quarterly review keeps them current.

Read the Insight »

Where the views come from

The consulting team has implemented systems in freight, community services, property, wholesale, consulting, clinics, training, manufacturing and membership organisations since 2000. The nine articles on this page come from that work. Subjects run from the back office to the front desk: spreadsheet accounting, records retention, asset registers, management reporting, approval workflow, service queues, migration, integration and access control.

If a subject here touches a live question in your organisation, contact us.

Questions about the Insights series

Can we quote or reuse an Insight internally?
Yes, with attribution to Software Insight. Internal circulation — a board paper, a training pack, a stubborn colleague — needs no permission at all, and PDF versions are available from the desk on request. We ask only that the argument not be trimmed to a sentence that changes its meaning; the views are more useful intact, including the parts that argue against buying anything.