How our quoting works
A quote from us is a written, line-itemed, fixed-price document — never a “starting from” figure or a phone estimate. It sets out licences, implementation, training and first-year support so you can see exactly what each part costs and what deferring a part would save. Preparing it costs you nothing and commits you to nothing.
- 1You tell us about your organisation
The form asks for the facts that drive price: staff numbers, the systems you run today, the modules that interest you, and your rough timeline.
- 2We review and, if useful, talk once
A consultant reads your answers and may ask a few questions by phone or email about your month end, your document volume, your approval chains. This costs nothing.
- 3You receive a written quote
Within one business day you have a line-itemed quote: licences by module and edition, implementation phases, training by course, and first-year support, each priced separately and valid for 60 days.
- 4You decide in your own time
There is no follow-up sequence. If you proceed, the implementation dates on the quote are held on acceptance; if not, the quote is a useful benchmark.
What the quote document itself looks like
Quotes are a page or two, structured the same way every time, so they can be compared line by line across vendors. Every quote contains:
- Licences: modules and edition, per-user pricing with the 10- and 25-user breakpoints applied, and the first-year support inclusion stated in figures.
- Implementation: each phase as its own line item — process review, migration per data set, configuration per module, testing support, go-live cover.
- Training: courses, head counts and format, with first-year refresher sessions included at no charge.
- Hosting, if chosen: the annual cloud-hosting line, stated separately.
- Validity and terms: 60-day validity, no automatic renewal, and the data-export promise in writing, as in our published terms.
If any line is unclear, telephone the number on it and we will explain it.
What determines the price
| Factor | Effect on quote |
|---|---|
| Edition (Standard / Professional / Enterprise) | Sets the included modules and platform features |
| Number of users | Per-user licensing, with breakpoints at 10 and 25 |
| Modules & add-ons | Each activated module or add-on is a line item |
| Hosting (on-premises / cloud) | Cloud hosting is an annual line item on Australian servers |
| Migration & configuration | Quoted after review, fixed before work begins |
| Training courses | Per course and head count; refresher included first year |
The biggest cost driver is usually migration scope. We will tell you which parts of your request drive the cost, and what a smaller first phase would look like.